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Feed Back
 

Dear Ladies and Gentlemen,

Thank you for choosing Asean Halong Hotel. Since your satisfaction is our first priority your sincere feedback about your stay will help us to continuously improve the guest experience and address areas of concern. Please take a few minutes to fill out this guest comment to express your valued opinion about the hotel’s services, people, and facilities.

We appreciate your business and hope that Asean Halong will be the hotel of your choice for your future travel experience.

Sincerely,

The Hotel management
 

1. Which of the following best describes the reason for your stay?
     
   
2. How likely are you to…?
 
Very likely
Somewhat likely
Somewhat Unlikely
Very Unlikely
Return to this hotel if you are in the same area again
Recommend this hotel to a friends /relatives /colleagues
         
3. How satisfied were you with?
 
Excellent
Very good
Good
Fair
Poor
Your overall experience as a guest in this hotel
The value of the price paid.
Your overall experience with your reservation process
Cleanliness and maintenance of hotel
Responsiveness of staff to your needs
Knowledge of staff
           

4. Please evaluate the service you received from:
Check in
Excellent
Very good
Good
Fair
Poor
Speed/efficiency of check-in
Staff friendliness at check-in
Doorman
Bellboy
Cashier  
Duty Manager
Your Comments
Guest room
Excellent
Very good
Good
Fair
Poor
Room decoration/furnishings
Comfort of the bed
Cleanliness of room/bath room
Maintenance of room/bath room
Overall room service experience
Your Comments
Hotel services
Excellent
Very good
Good
Fair
Poor
Fitness centre facilities
Massage service
Swimming pool
Meeting/Conference facilities
Your Comments
Restaurant/Bar Services
Excellent
Very good
Good
Fair
Poor
Restaurant food quality
Restaurant service speed/efficiency
Restaurant staff courtesy
Restaurant value for the price paid
Overall breakfast experience
Your Comments
Check out
Excellent
Very good
Good
Fair
Poor
Speed/efficiency of check out process
Accuracy of billing
Your Comments

5. Please mark any problem you experienced during your stay:

Air conditioner/heater Cleanliness of hotel
Condition of room/bath Condition of hotel Telephone services
Fitness centre/Pool areas Inadequate room supplies Bed (mattress, pillow, blanket)
Size of room Plumbing  
   
Uncontrollable noise (Street/fares/cars)    
High speed Internet did not work    

6. Did you contact anyone in the hotel to resolve the problem you experience?

8. How would you rate Asean Halong Hotel compared to other four star hotels in the area or in the nation?
The best

Better
Same

Worse

The Worst
Name: Room No:
Address:
Check-in Date: Check out Date:
Thank you for your time. Please return the survey to the front desk of the hotel
 
 

Asean Halong Hotel
Add: Bai Chay ( Hau Can ) Road, Bai Chay, Ha Long Cty, Quang Ninh Province, Vietnam
Tel: (84-33) 640027~0034 * Fax: (84-33) 848139/640077
Website: www.aseanhalonghotel.com  *  Email: asean_halong@vnn.vn

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